Submitting a claim? Follow these quick steps for a smooth process
Filing a Claim with Our Travel Insurance: A Step-by-Step Guide
At our travel insurance company, we strive to make the claims process as smooth and hassle-free as possible. Here's a step-by-step guide to help you navigate through the process.
1. Contact the Provider
Get in touch with our claims department using the contact details provided in your policy. They will guide you through the process and provide any necessary forms or portals.
2. Gather Required Documents
Collect all essential documents supporting your claim. This may include credit card statements, receipts, travel details, medical reports, police reports (if relevant), and cancellation proofs from airlines or service providers.
3. Complete the Claim Form
Fill out the claim form accurately, providing personal, trip, and incident details. Attach scanned copies of supporting documents to speed up processing.
4. Submit the Claim
Submit your claim through our secure portal, via email, or by postal mail as instructed. Keep copies of everything submitted for your records.
5. Track and Respond
Monitor your claim status online if possible, and promptly respond to any requests for additional details from the insurer to avoid delays.
Required Documents
- Proof of purchase/trip booking (receipts, itineraries)
- Evidence related to the incident causing the claim (medical certificates, cancellation proofs, police reports)
- Payment proof (credit card statements or bank records)
- Completed claim form
Reimbursement Methods
- Direct deposit to your bank account (most common and fastest)
- Refund to your original payment method, e.g., credit card used for the booking
- Occasionally, checks may be mailed to you depending on insurer policies
Filing a Claim Via Our App
Our user-friendly app, available on iOS and Android devices, allows for quick, fair, and accurate resolution of claims. To file a claim, simply go to the app, select the relevant trip, click "File a claim", provide details, add necessary documents, and sign an honesty pledge.
Important Reminders
- Contact us as soon as possible if something happens during your trip.
- Our app provides assistance in finding the closest hospital, doctor, or clinic.
- Our travel insurance does not cover every bump in the road, but it is comprehensive and addresses main hiccups.
- Unlike most travel insurance companies, claims processing is done in-house by our company.
We aim to process claims within 48 hours of receiving all necessary information. You can check the status of your claim via our app, under the "Trips" section and "Claims" tab, or by contacting us via chat, email, or toll-free number. If additional information is needed or if a claim is denied, we will contact you via chat or email.
Remember to save all travel documents, receipts, and important information related to a claim. For medical situations, seek medical attention immediately and then contact us to fill us in on the situation and get proper guidance. Users can also file a claim via email by sending supporting documents to a dedicated email address related to the specific claim.
Our travel insurance can help protect your health, belongings, and recoup trip expenses in case of unexpected incidents. All claims for a trip can be viewed in the "Claims" section of the Trips table.
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- When planning your next trip, don't forget to consider getting health-and-wellness, fitness-and-exercise, and lifestyle insurance coverage in addition to travel insurance to comprehensively protect yourself.
- To ensure a hassle-free travel experience, it's essential to research health-and-wellness facilities and fitness-and-exercise centers at your destination and incorporate them into your travel itinerary accordingly.
- A travel insurance policy often covers the costs of flight cancellations, thus it's crucial to have the details of your flights documented for making a claim, should the need arise.
- Having a comprehensive travel insurance policy that covers healthcare, lost baggage, and flight disruptions is an excellent way to maintain a balanced and stress-free lifestyle while traveling.
- When buying a hotel accommodation, make sure to hold on to the booking documents, as those records may come in handy if you ever need to submit a claim for travel insurance reimbursement.
