Making a claim? Here's a speedy guide for the process
Filing a Travel Insurance Claim Made Easy with Our App
Traveling can be an exciting adventure, but unforeseen events can sometimes disrupt your plans. That's where travel insurance comes in handy, protecting your health, possessions, and helping to recoup trip expenses in case of unexpected events.
Our travel insurance website offers a digital in-app claims filing process, making it quick, fair, and accurate to resolve your claims. Here's a step-by-step guide on how to file a claim using our app on iOS or Android devices.
- Open the travel insurance app on your device.
- Log into your account, if required.
- Use the app's guided claim submission tool to start a new claim. This involves describing what happened and listing the expenses or losses you are claiming.
- Attach or upload supporting documents directly through the app. These may include completed claim forms, copies of your insurance policy or certificate, proof of travel, and specific documents depending on the type of claim.
- Submit the claim electronically through the app.
After submission, you can track the claim status via a personalized dashboard on the app, receive real-time updates, and get notified by email or text alerts. Payments, if approved, may be processed quickly via direct deposit, bypassing checks or in-person processing.
It's essential to save all travel documents, receipts, and important information for filing a claim and proving expenses. Relevant documents for filing a claim include receipts for flights, hotels, activities, proof of payment, physician's statement, police reports, and proof from the airline about cancelations, delays, or luggage problems.
In medical situations, always prioritize your health and seek immediate medical attention, then contact us for guidance. Claims are processed within 48 hours of receiving all necessary information, but this can vary. If your claim involves incidents requiring a police report, you typically need to report the incident to local police within 24 hours and upload the police report when submitting your claim.
If you contact us as soon as possible when something happens, we can provide prompt assistance, even during tight layovers. You can contact our team via the Chat function, email at claims@our website, or call toll-free 1-833-240-7056 for assistance with your claim. If your claim is approved, funds can be sent to your our website Wallet, our digital card, or directly to your bank account.
If you don't have the app, you can email claims@our website with the same information. To file a claim on the website, go to the app on iOS or Android, select the Trips tab, choose the relevant trip, click File a claim, provide details, add documents, and sign an honesty pledge. Funds sent to your our website Wallet can be used by tapping and paying for items with Apple Pay or Google Pay.
Our claims are processed in-house, not outsourced, to ensure a seamless travel experience from start to finish. We're here to help you every step of the way, so don't hesitate to reach out if you need assistance. Safe travels!
- In case of unexpected events during travel, having travel insurance can help protect your health, possessions, and recoup trip expenses.
- The app from our travel insurance website allows users to file claims quickly and easily, with a digital in-app claims filing process.
- When filing a claim in the app, make sure to attach all relevant documents, such as receipts for flights, hotels, activities, and proof of travel, to support your claim.
- If you don't have the app, you can still email the necessary information to our travel insurance website to file a claim.
- In addition to travel and insurance perks, our lifestyle and health-and-wellness initiatives can provide peace of mind during your journeys, advocating for science-backed practices to support your overall wellbeing.
